We’re sure you have some questions so take a look at our most asked…
It’s absolutely right to have lots of questions about living with Here!… here’s the best place to start quizzing us on how to book and what living with us is really like.
It’s easy just click on any Book Now button around the website and come through to our online booking system. If you have any questions, or want to book for this academic year or to book our short-term lets and summer stays, just contact the Residence Team at your chosen location.
Absolutely! Floors, flats and room numbers are available to select during the online booking process. Our Residence Teams can advise you on the best room to suit your needs.
Of course! For locations with cluster flats, booking with your friends can easily be arranged. You and the rest of your group can hop online book your rooms, advise us who you want to live with, your choice of flat and we can make the magic happen.
On booking, you can see whether your flatmates are male or female, what year they are in and where they are studying. We don’t give out names for data protection but you can always use our Facebook pages for each location to find your flatmates before you move in and plan exactly who is bringing the kettle!
A few weeks before arrival, you will be invited to book a move-in slot by your Residence Team. If you have specific needs around accessibility or travel arrangements please do let us know and we can tailor your arrival for you.
Here! have taken the decision not to take deposits from students who book with us, so that’s one less cost to worry about. In the unlikely event that you do damage any items during your time with us we provide on arrival a Fee Schedule for details of charges that will be applied for damages. But we know you’ll be careful right?
Book your accommodation for the 2022/23 academic year before 31st July 2022 and cancel on or before that date with no penalty. Bookings made from 1st August for the forthcoming academic year have a 24-hour Cooling-Off period. To cancel, write to or email the Residence Team at your chosen location.
We want you to love your time living with us but there may be times when we don’t always get it right. We take all complaints regarding our residences and services seriously and will try our best to fix any issues as soon as we are made aware. The first point of call with any issues should always be our Residence Teams in each location. If you need help and advice about how to complain please take a look at our Complaints Procedure.
Sorry, pets of any shape or size aren’t allowed.
Yes, Here! and our operating partner Fresh are proud to partner with unikitout.com. Order a range of kitchen and bedding packs from their website, including duvet covers, pillows, cooking utensils and cleaning supplies, and they’ll be delivered straight to your accommodation. Order online and save 10% by using the promotion code FRESH10. On their shopping cart page use the drop-down menu to select where you are staying and enter your arrival date to ensure everything gets delivered on time!
Whether we supply the TV or if you bring your own, or watch it through 4TV or the BBC iPlayer, you’ll need to have a valid TV Licence unless we tell you we’re covering it. Visit www.tvlicensing.co.uk for details and latest costs.
We’re all grown-ups here, so of course occasional overnight guests are allowed. Please don’t invite someone to stay for more than three consecutive nights though, and always check with your flatmates first that they’re ok with extra house guests.
Your student room and any shared areas within your apartment will be spotlessly clean when you arrive, after that point it’s over to you. If you have any queries or need any advice, hints or tips please speak to our Residence Teams.
Log an issue in person, with an email or call our Residence Teams and they will ensure our dedicated on site team will resolve it as soon as possible. Take a look at the Student Handbook on your chosen location page for our managing repairs policy.
All our student accommodation is smoke free and this includes all types of E-cigarettes. Smoking is not allowed in any private and communal areas including bedrooms, bathrooms, kitchens and all internal social spaces. Designated smoking areas can be found outside of the buildings.
All of our sites have a wireless network covering the whole building. On arrival, simply connect your devices to the wireless network. Bandwidth information is provided with each location and for more information see your Tenants Handbook. Our internet provider may differ depending on location. We also offer the option to connect using an Ethernet Cable, which you just plug into the network wall socket in your room.
Rest assured that every single booking with Here! comes with free Contents Insurance with Cover4Insurance. Individual locations explain how you can view the Contents Insurance cover certificate online. To upgrade your insurance contact Cover4Insurance directly.
Keep up to date with the small print with the government guidelines to renting. Via our partnership with Fresh we comply with the ANUK Code and are also ARLA Property Mark Members. Whilst most of the information in the guide is applicable to us; not all of it is. If you have any queries please speak with your Residence Team.
To keep the building tip top we will arrange a maintenance check at least three times during your tenancy. We’ll log and resolve any maintenance, address any damage or missing items. After each visit we will let you know if we found any issues and can advise if any charges will need to be made to put something right. You will be invoiced immediately for recharges that are required. The cost of recharges for cleaning, damages and missing items can be found in the Tenancy Handbook.
No, your room is yours for the whole of your tenancy. You only need to move out at the end of the agreement.
Yes, you can either book your room for a whole year (51 weeks) or, where available, on a shorter tenancy and then extend for the summer period. Just contact the Residence Team at your chosen accommodation to see what they can do.
Fresh, our service delivery partners are members of the Property Redress Scheme.
“The Property Redress Scheme is a straightforward and easy to use consumer redress (ombudsman) scheme for Property Agents and Professionals.”
Room descriptions explain whether yours will be a standard or small double bed. A small double is the same length as the standard but just a tiny bit narrower. Also known as a 3/4 size bed, small doubles measure approx. 120cm wide x 190cm long. Still plenty of room for a good nights sleep even if there’s two of you sharing.
Depending on your student accommodation location, post may be delivered directly through your door by Royal Mail or collected from on-site post boxes. We accepts larger parcel deliveries at reception, but we accept no liability for loss or damage.
All our student accommodation is centrally located, close to good public transport links and other facilities, so you should be able to get around easily without a car as a student living with us. We do not have parking available for visitors but with our location there is plenty of parking available in the local area. Contact the Residence Team at your chosen location for more information.
Yes, there are on-site laundries with fantastic washers and dryers at all of our student accommodation locations at an additional charge.
FuturePay is an internet based equivalent of a traditional standing order or direct debit facility, but instead of the payment coming out of your bank account it is taken from your card.Once you have set up your FuturePay agreement with our online Card Merchant Worldpay, your instalments will be taken automatically from your card on the future due dates.
For further details of how FuturePay works visit www.worldpay.com.
If your student loan is late please contact the Residence Team at your Here! Student Living location as they will be able to advise you.
Settle rental payments by logging in to the Fresh Student Portal using your reference number and password. From the left-hand menu select Financials and then Payment Online. Payments can be made via debit or credit card using the online secure payment system, RBS Worldpay.
TransferMate is the easy-to-use online payment process thats a secure, fast and affordable way to make international payments to Fresh. Make international payments free of charge and at competitive foreign exchange rates. And, when TransferMate has a local bank account they eliminate the banking charges usually associated with international payments.
Benefits include; No International sender/receiver fee, Preferential exchange rate, 24/7 online payment tracking and Customer Service, Receipts of all payments issued to sender/receiver and Easy payment process Bulk Payment options.
To make a payment via TransferMate, log onto the Student Portal and select Pay here in the Financials section.