You simply click the Book button on the room you want. Once clicked, you come through to our online booking system in partnership with Fresh Student Living (our operational partners). Then just follow the steps. If you have any questions, want to book for this academic year or to book our short-term lets and summer stays, just contact the Residence Team at your chosen location.

Absolutely! You can choose the floor, flat and room numbers should you wish to. Our Residence Teams can advise you on the best room to suit your needs.

Of course. For locations with cluster flats, booking with your friends can easily be arranged. You just need to let us know who you want to live with and we can make sure you live together.

When booking your room you can see your flatmates’ gender, what year they’re in and where they’re studying. We don’t give out names for data protection, but you can always use our Facebook pages for each location to find and chat with your flatmates before you move in.

Around four weeks before the big day, you will be invited to book a move-in slot. You can choose the time that works best for you. If you have specific needs around accessibility or travel arrangements, please let us know at this stage.

£0. We don’t ask for deposits at any of our locations. In the unlikely event that you damage any items during your time with us, our Residence Team can sort that out separately.

For the 2022/23 academic year, you can cancel before 31st July 2022 with no penalty. Then bookings made after 1st August for the 2022/23 academic year have a 24-hour cooling-off period. To cancel, get in touch with the Residence Team at your chosen location.

We want you to love your time living with us, but we understand we might not always get it right. We take all complaints seriously and will try our best to fix any issues as soon as we are made aware of them. Speak to our Residence Team if you have any concerns. If you need help and advice about how to complain please take a look at our Complaints Procedure.

No pets are allowed – sorry!

Yes. We’re proud to partner with unikitout.com. Anything you order will be delivered straight to your accommodation. Order online and save 10% by using the promotion code FRESH10. During checkout, make sure you select where you’re staying and enter your arrival time, so everything gets delivered on time.

Yes, if you want to watch TV (including online) in your room you’ll need to have a valid TV Licence – unless we tell you we’re covering it. Visit www.tvlicensing.co.uk for details and latest costs.

You can, but please don’t invite someone to stay for more than 3 consecutive nights.

Your student room and any shared areas within your apartment will be spotlessly clean when you arrive, after that point it’s over to you! If you have any queries or need any advice, hints or tips please speak to our Residence Teams.

Log an issue in person, with an email or call our Residence Teams – they will ensure our dedicated on-site team will resolve it as soon as possible. Take a look at the Student Handbook on your chosen location page for our managing repairs policy.

All our student accommodation is smoke-free, and this includes all types of E-cigarettes. You can find designated smoking areas outside the buildings or in the courtyards.

All of our sites have a wireless network covering the whole building. On arrival, simply connect your devices to the wireless network. We also offer the option to connect using an Ethernet Cable, which you just plug into the network wall socket in your room.

Yes. We include free Cover4Insurance content insurance with every room. Individual locations explain how you can view the Contents Insurance cover certificate online. To upgrade your insurance, you can also contact Cover4Insurance directly.

Keep up to date with the small print with the government guidelines to renting. Through our partnership with Fresh, we comply with the ANUK Code and are also ARLA Property Mark Members. Whilst most of the information in the guide is applicable to us; not all of it is. If you have any queries, please speak with your Residence Team.

There will be a maintenance check at least three times during your tenancy. We’ll log and resolve any maintenance and address any damage or missing items. After each visit we will let you know if we found any issues and can advise if any charges will need to be made to put something right.

No, your room is yours for the whole of your tenancy. You only need to move out at the end of the agreement.

Yes, you can either book your room for a whole year (51 weeks) or, where available, on a shorter tenancy and then extend for the summer period. Just contact the Residence Team at your chosen location to see what they can do.

Fresh, our service delivery partners, are members of The Propertymark Client Money Protection Scheme. Click here for our Client Money Protection Certificate. You can find out more about the scheme’s rules here.

Fresh, our service delivery partners, are members of the Property Redress Scheme.

“The Property Redress Scheme is a straightforward and easy to use consumer redress (ombudsman) scheme for Property Agents and Professionals.”

Also known as a 3/4 size bed, small doubles measure approx. 120cm wide x 190cm long.

Depending on your location, post may be delivered directly through your door by Royal Mail or collected from on-site post boxes. We accept larger parcel deliveries at reception, but we accept no liability for loss or damage.

Most of our buildings do not have allocated visitor parking, but in all cases there is a nearby location for you to park. Contact the Residence Team at your chosen location for more information.

Yes, there are on-site laundries with washers and dryers at all of our student accommodation locations. Simply pay for the use of the laundry machine each time you use it.

FuturePay allows you to automatically pay in instalments. Once you have set up your FuturePay agreement with our online Card Merchant Worldpay, your instalments will be taken automatically from your card on the set due dates.

For further details of how FuturePay works visit www.worldpay.com.

If it’s late, please contact the Residence Team at your location as they will be able to advise you.

You can pay by logging in to the Fresh Student Portal using your reference number and password. From the left-hand menu select Financials and then Payment Online. Payments can be made via debit or credit card using the online secure payment system, RBS Worldpay.

TransferMate is the easy-to-use online payment process that’s a secure, fast and affordable way to make international payments. You can make international payments free of charge and at competitive foreign exchange rates. And, when TransferMate has a local bank account they eliminate the banking charges usually associated with international payments.

To make a payment via TransferMate, log onto the Student Portal and select Pay here in the Financials section.