Help &
FAQ’s

You can find a copy of our booking terms and conditions here.

Simply click the book button on the room type you want, then follow the instructions on the screen to secure your room. If you have any issues or questions, just reach out to the Residence Team at your chosen location who will be more than happy to assist.

Absolutely! You can choose the floor, flat, and room numbers that you want. For any additional preferences such as same gender flat, you must contact the residence team about this upon creating your booking. We will try to fit your preferences as much as possible, be aware we are more likely to be able to facilitate this early in the year. The Residence Team can help you figure out which room would be best for you.

Definitely! If you’re interested in living in a cluster flat with your friends, just let us know who you want to live with, and we’ll do our best to make it happen. Be aware, we are more likely to be able to facilitate this early in the year, with many sites selling out the closer we get to September.

We don’t give out names for privacy reasons, but you can get a better idea of who you’ll be living with via our Here! Students App that you can access once your booking is complete. Simply log in to the app, head to the Newsfeed and start a post to get to know the people you will be living with. Alternatively, your Residence Team can provide you with information such as gender, year and uni.

You will be invited to book your check in appointment from around two months before your move-in date (selected when booking). You’ll be able to book a move-in slot that works for you. When you book the appointment, you will need your university acceptance letter so make sure you have this handy. If you have any additional needs or medical conditions, please ensure you contact your Residence Team directly before you book your check in appointment.

If you make a booking past the default contract start date, you will be invited to book your check in appointment as soon as your contract has been fully signed.

Unlike many other providers, we don’t require a deposit to secure your booking. Instead, we ask for an advance rent payment, which we’ll take off your first rent instalment. It’s like a little gift to yourself when September rolls around!

26/27 Rebookers do not need to pay an advance rent payment!

ROI Sites Only – A deposit will be taken at the point of you making your booking. The amount will be confirmed in your licence agreement.

Once your tenancy agreement has been countersigned by Here! Student Living and your booking is complete, you will have a five day ‘cooling off’ period. So, if circumstances change, you can cancel your booking if you have not moved into your accommodation.

From 1st August, the ‘cooling off’ period changes to two days after your tenancy agreement has been countersigned.

To cancel during the ‘cooling off’ period, you must provide written notice to your residence team within five/two days of receiving confirmation that your booking is complete.

If you validly cancel during the ‘cooling off’ period, you will be refunded any Advanced Rent you have paid to Here! Student Living within 28 days.

There is no ‘cooling off’ period once Here! Student Living’s services commence, or if a booking is made after the accommodation’s contract start date.

If you fail to get your place at University or if you fail to obtain the required visa, you may cancel your booking outside of the cooling off period. You must provide written notice and the required evidence (UCAS Notification) to your residence team within 72 hours of receiving it. Please refer to our Offers page and our No Place: No Pay, Denied Visa, and Free Placement Cancellation Policies for further details.

You may also be able to transfer your obligations to someone else if you find a replacement tenant who’s eligible to live in the property. We’ll need to run some checks to confirm their eligibility, but once everything’s in order, they’ll take over the tenancy agreement.

To book a viewing, just complete the contact form. We’ll send you a confirmation email once your viewing time is confirmed. Easy peasy!

We have permanent accessible and temporary adaptable access rooms available to suit your needs. For more information about these rooms, please contact the Residence Team directly.

If your student loan payment is late, please get in touch with the Residence Team at your location for advice.

You can pay by logging in to the Now Students app or Concurrent Portal using your email and password. Payments can be made via direct debit or bank transfer. We can also send you or your guarantor a one-time payment link, where a payment can be made via bank transfer.

We do not accept direct bank transfers to Here! Student Living. If you have any queries regarding how to make a payment, please contact your Residence Team for assistance.

As an international student, you can pay via bank transfer (MangoPay). When using this payment method, please select to pay in the currency where your accommodation is, e.g UK = GBP. If your nationality is outside of the UK and EU you can also pay by credit card (please note this may incur a transaction fee). For more information, refer to your booking documents or contact your Residence Team.

We do not accept direct bank transfers to Here! Student Living. If you have any queries regarding how to make a payment, please contact your Residence Team for assistance.

We’re sorry if you’re reading this to make a complaint. To make this process as easy as possible for you, we’ve laid out exactly how our complaints procedure works in 4 parts.

1: Initial complaint: For the best response, please make your complaint in person at reception or by telephone. Our on-site team will take details from you. We will then investigate and try to deal with the matter immediately.

2: Escalation: If you’re unhappy with the response, you can escalate your complaint by emailing your Residence Team. You must state clearly what your complaint is and why you’re unhappy with the outcome of Part 1. Please do this within 10 working days. Once you’ve emailed your Residence Team, they will pass your complaint to a senior member of staff within Here!, who will investigate further. They will do their best to get you a written response within 10 working days.

3: Further escalation: If you feel your complaint has not been resolved, you can escalate your complaint again. This must be in writing to your Residence Team, with ‘Complaint Escalation’ as the subject title. Please explain why you think your complaint has been treated unfairly or incorrectly. This will be reviewed by the Here! Executive Team and a response with their decision will be provided within 10 working days.

4: An independent decision: Here! is a member of the Accreditation Network UK (ANUK). If after following Parts 1–3 you still feel dissatisfied, you can ask ANUK for an independent decision: https://www.anuk.org.uk/accreditation/introduction/for-tenants. Please note: All terms of the tenancy agreements remain applicable unless stated otherwise in writing by the landlord. All notifications are final and there is no appeal or escalation process for such complaints.

As much as we love pets, unfortunately, they’re not allowed in our accommodation unless they are registered service animals – sorry!

Our rooms come totally empty, ready for you to make your own. If you need bedding or kitchen packs, we’ve got you covered! We’ve partnered with unikitout.com to make sure everything you need is delivered straight to your door. Use code HERE10 for 10% off.

If you want to watch TV in your room, you’ll need a TV licence – unless we tell you otherwise. Check out www.tvlicensing.co.uk for the latest costs and details.

You’re welcome to have guests stay in your room, however, residents may have a maximum of one overnight guest for no more than two consecutive nights provided that does not cause a nuisance or annoyance to other residents in the building. If you are living in a dual occupancy room, overnight guests are not permitted.

Your student room and shared areas will be spotlessly clean when you arrive, but after that, it’s up to you! Don’t hesitate to ask our Residence Teams for advice or help if needed.

Need something repaired? You can log any maintenance issues using the Here! Student App and our Residence team will be on hand to respond to requests as soon as possible!

All our student accommodation is smoke-free, so please use designated smoking areas outside the buildings or in the courtyards.

Connecting to the internet is easy – just connect your devices to the wireless network on arrival. You can also use an Ethernet cable, which you can plug into the network wall socket in your room.

In partnership with Howden, we include free contents insurance for every student that opts to live in one of our buildings. Just before you move in we will send you the details on how to register. Once you’ve registered with Howden, you can instantly access your cover details and policy documents to check exactly what’s included and have the option to upgrade the level of cover if needed. Their claims team is on hand to advise whenever needed.

Here! Student Living is operated by Now Student Living, which complies with the ANUK Code, and are also ARLA Property Mark Members. You can find information on the government guidelines to renting here. Whilst most of the information in the guide is applicable to us; not all of it is. If you have any queries, please speak with your Residence Team. Now Student Living is also regulated by RICS.

For health and safety reasons, we don’t allow candles, incense burners, deep fat fryers, or any electrical appliances that don’t comply with British standards and statutory regulations. We are also unable to accommodate E-scooters or any other alternatives. Please don’t bring any of these on-site.

We carry out room inspections three times a year and occasionally health and safety checks, but we’ll always give you at least 24 hours’ notice before entering your room. In the event of an emergency immediate access will be required.

All studios come with a small fridge with a freezer compartment.

Sorry, but we don’t allow rice cookers or electric pressure cookers – their high voltage can be dangerous.

We don’t offer airport pick-up services, but our locations have great transport links with buses, trains, and taxi services available. If you need help organising your transport then feel free to reach out to your Residence Team.

We may have Tenancy Takeover options available, but it’s best to contact our Residence Teams for the most up-to-date information.

Yes, your room will be inspected at least three times during your tenancy. This will be to ensure your room is maintained by both yourself and our team. Maintenance, damage, or missing items will be logged and addressed accordingly. After each visit, you will be informed of any issues found, and if there will be any charges incurred to correct them. You will have plenty of notice prior to our scheduled term-time inspections. However, you must book your final check out inspection with the Residence Team, when you are due to check out.

No, you don’t need to vacate your room during the holiday breaks. Your room is yours for the entire duration of your tenancy, and you only need to move out at the end of the agreement.

You can book your room for the entire year or opt for a shorter tenancy where available and extend it for the summer period. Get in touch with the Residence Team at your chosen location for more information.

We take the protection of our clients’ money seriously, and as such, Now Student Living are members of The Propertymark Client Money Protection Scheme. You can find out more about the rules of the scheme here.

Now Student Living are members of the Property Redress Scheme, ensuring that our clients have access to an independent redress system for any complaints or disputes that may arise.

A small double bed, also known as a 3/4 size bed, measures approximately 120cm wide x 190cm long.

Depending on your location, your post may be delivered directly through your door by Royal Mail or collected from on-site post boxes. You can receive larger parcels at reception, but unfortunately we can’t accept liability for any loss or damage.

Most of our buildings don’t have allocated visitor parking, but there are nearby locations for you to park. Contact the Residence Team at your chosen location for more information.

There are on-site laundries with washers and dryers at all our locations. You can pay for these via an app on a pay as you go basis.

Yes! We accept both UK and Internationally based guarantors!

If you are unable to provide a guarantor, please reach out directly to the Residence Team who will provide you with information on Housing Hand, which is rent guarantor service. If you chose to use this service, the Residence Team will provide you with a registration link which offers a discounted rate.

When completing your part of the booking you will need to confirm your permanent address, 3 years of address history and date of birth. You will need to upload proof of ID (copy of your passport, driving license or national identity card) and proof of address (copy of a utility bill, council tax certificate or bank statement in your name dated within the last 3 months).

Yes! Our Residence Team can send you a one-time payment link that will allow you to make a payment for that rental period. The resident is also able to send you the one-time payment link from their Concurrent account.