Help &
FAQ’s

You can find a copy of our booking terms and conditions here.

Simply click the book button on the room type you want, you can then follow the instructions on the screen to secure your room. If you have any issues or questions, please get in touch with the Residence Team at your chosen location.

Absolutely! You can choose the floor, flat and room numbers should you wish to. Our Residence Teams can advise you on the best room to suit your needs.

Of course. For locations with cluster flats, booking with your friends can easily be arranged. You just need to let us know who you want to live with and we can do our best to put you together. Please note, this is subject to availability and more likely to be possible the sooner you book.

We don’t give out names for privacy reasons, but you can get a better idea of who you’ll be living with via our residents groups that are shared prior to check-in or by asking your site team to provide you with information such as gender, year and uni.

Around two months before the big day, you will be invited to book a move-in slot. You can choose the time that works best for you. If you have specific needs around accessibility or travel arrangements, please let us know at this stage.

Unlike other providers, we do not ask for a deposit to secure your booking. We do, however, require an advance rent payment which will be deducted from your first rent instalment (think of it like a present to yourself when September rolls around!).

We work on a 5 day “cooling off” period. This means that should you need to, you can cancel your booking within 5 days of signing your tenancy agreement, as long as you have not yet moved in.

If you need to cancel after the “cooling off” period, we’ll allow it in certain circumstances, like if your UK visa is refused or you don’t make the grades for your chosen university. Just make sure to send us your UCAS notification or visa refusal documentation within 72 hours of receiving it.

You can also transfer your obligations to someone else if you find a replacement tenant who’s eligible to live in the property. We’ll need to run some checks to confirm their eligibility, but once everything’s in order, they’ll take over the tenancy agreement.

Simply contact the Residence Team via our contact form to make a viewing appointment. You will receive a confirmation email if the viewing time is confirmed.

We have permanent accessible and temporary adaptable access rooms available to suit your needs. For more information about these rooms, please contact your Residence Team directly.

If it’s late, please contact the Residence Team at your location as they will be able to advise you.

You can pay by logging in to the Concurrent Portal using your reference number and password. Payments can be made via direct debit or bank transfer.

As an international student, you can pay via bank transfer (Transfermate) or credit card (please note this may incur a transaction fee). For more information, refer to your booking documents or contact your Residence Team.

We want you to love your time living with us, but we understand we might not always get it right. We take all complaints seriously and will try our best to fix any issues as soon as we are made aware of them. For residents of our UK residences please visit our  complaints procedure.

As much as we love pets, unfortunately, they’re not allowed in our accommodation unless they are registered service animals – sorry!

Yes. We’re proud to partner with unikitout.com. Anything you order will be delivered straight to your accommodation. Order online and save 10% by using the promotion code HERE10. During checkout, make sure you select where you’re staying and enter your arrival time, so everything gets delivered on time.

Yes, if you want to watch TV (including online) in your room you’ll need to have a valid TV Licence – unless we tell you we’re covering it. Visit www.tvlicensing.co.uk for details and latest costs.

You can, but please don’t invite someone to stay for more than 3 consecutive nights and double-check with any flatmates you have first.

Your student room and any shared areas within your apartment will be spotlessly clean when you arrive, after that point it’s over to you! If you have any queries or need any advice, hints or tips please speak to our Residence Teams.

Need something repaired? You can log any maintenance issues using the Concurrent App and our Residence team will be on hand to respond to requests as soon as possible!

All our student accommodation is smoke-free, and this includes all types of E-cigarettes. You can find designated smoking areas outside the buildings or in the courtyards.

All of our sites have a wireless network covering the whole building. On arrival, simply connect your devices to the wireless network. We also offer the option to connect using an Ethernet Cable, which you just plug into the network wall socket in your room.

In partnership with Endsleigh, we include free contents insurance for every Here! Student Living resident. To access your cover details and policy documents, simply register with My Endsleigh and you’ll have access to view exactly what’s included in the policy and have the option to upgrade the level of cover if needed. Their claims team is on hand to advise whenever needed.

Here! Students is operated by Now Student Living with our Irish properties managed by Fresh. Both comply with the ANUK Code, and are also ARLA Property Mark Members. You can find information on the government guidelines to renting here. Whilst most of the information in the guide is applicable to us; not all of it is. If you have any queries, please speak with your Residence Team. Here! Student Living is also a Gold accredited member of Investor in Students (IIS). Now Student Living is also regulated by RICS.

For health and safety reasons, we don’t allow the following items: candles, incense burners, deep fat fryers and any electrical appliances that don’t comply with British standards and statutory regulations. We are also unable to accommodate E-scooters or any other alternatives. Please do not bring any of these on site; you will be asked to remove them.

We carry out room inspections 3 times a year and occasionally health and safety checks. When we do, we’ll need access to your room. But we’ll always give you at least 24 hours’ notice and we’ll knock and announce ourselves before entering your personal space.

All studios come with a small fridge with a freezer compartment.

Please avoid bringing either of these items (or items of similar voltage). Their high voltage is dangerous and can cause electric shocks.

We don’t. However, all of our locations have excellent transport links. Depending on where you’re staying there will be buses, trains and taxi services available to you.

Currently, we cannot guarantee that there will be any open applications for Tenancy Takeover in the coming year. Please contact our Residence Team for the most updated information.

There will be a maintenance check at least three times during your tenancy. We’ll log and resolve any maintenance and address any damage or missing items. After each visit we will let you know if we found any issues and can advise if any charges will need to be made to put something right.

No, your room is yours for the whole of your tenancy. You only need to move out at the end of the agreement.

Yes, you can either book your room for a whole year (51 weeks) or, where available, on a shorter tenancy and then extend for the summer period. Just contact the Residence Team at your chosen location to see what they can do.

Both of our appointed third-party operators, Fresh and Now Students are members of The Propertymark Client Money Protection Scheme. You can find out more about the scheme’s rules here.

Both of our appointed third-party operators, Fresh and Now Students are members of the Property Redress Scheme.

Also known as a 3/4 size bed, small doubles measure approx. 120cm wide x 190cm long.

Depending on your location, post may be delivered directly through your door by Royal Mail or collected from on-site post boxes. We accept larger parcel deliveries at reception, but we accept no liability for loss or damage.

Most of our buildings do not have allocated visitor parking, but in all cases there is a nearby location for you to park. Contact the Residence Team at your chosen location for more information.

Yes, there are on-site laundries with washers and dryers at all of our student accommodation locations. Simply pay for the use of the laundry machine each time you use it.