We are happy to arrange viewings in person by appointment and can also offer virtual viewings if you’re not able to travel to see us right now.  We also have a great range of tour videos on our website and social channels.

Just get in touch with the Residence Team of your chosen location to book a day and time that suits you. If you are attending a viewing please ensure you wear a face covering in accordance with government guidelines.

Check out our locations here.

We commit to provide you the very best living and studying experience during your stay with us. Our overall satisfaction rating this year with students is 93%* and we will not let Covid-19 get in the way of providing that same fantastic level of service.

We are keeping a close eye on government advice across the UK and Ireland, and putting in place a range of measures to ensure our buildings are fully Covid-secure. Please be assured that all measures we take will be in the best interest of our residents with the least disruption to the facilities, services and experience..

*NSHS 2020

The COVID 19 arrangements we have put in place via our operating partner Fresh have being independently audited by the British Safety Council (BSC). Following this review, we’re pleased to say that the BSC’s health and safety specialists have given the control measures that our Residence Teams have in place their COVID-Secure accreditation.

Arriving in a new country at any time is an adventure but can also be a daunting experience, we are here to offer you all teh support and guidance you require to make sure that arrival is as smooth as possible.  To help us to do so please ensure you are fully aware of the requirements when travelling from outside of the UK, guidance on testing, quarantining etc is all subject to change so please check to make sure you have the latest advice.  If you have any queries over your arrival into your accommodation with us please do contact our Residence Team directly.

We are keen to know if any of our residents are displaying symptoms or have tested positive for Covid-19 and we’re here to support you should you be unwell or isolating. We ask that if you fall ill due to the Coronavirus that you make us aware as soon as possible. This can be done using the QR code displayed in your flat, or alternatively by contacting us by phone or WhatsApp.

We will monitor cases on a daily basis and implement additional measures as required should infection rates rise in the building.

Check in time is our of our busiest times of the year. With the large number of residents arriving at the property over a short period, it’s appropriate that we take additional COVID 19 precautions to keep yourself and our staff safe.

We will be in contact with you to arrange a check in slot, this is to minimise the numbers of residents arriving at the same time. We would also ask you to stick to the check-in slot that you have booked and that your loved ones only stay for the time it takes to get you settled in. You should ensure that you and your guest observe all of the Covid-19 signage that’s in place around the building too.

On arrival, all of your paperwork and keys will be waiting for you in reception. This will enable you to go straight to your room, unpack and fill out any documents required in your own time.

We have created an online form for you to use to tell us the details of anyone helping you move in. Their personal information will only be shared with health authorities if requested, and all data will be deleted 30 days after check-in. Your Residents’ Team will email this form to you before you arrive.

We also ask that face coverings are worn at all times when moving around the building. You won’t need to wear a face covering if you are seated in reception or in a social space.

Whilst there are no obligations regarding households coming together, we would recommend that residents either undertake a lateral flow test and receive a negative result or socially distance from flatmates for the first 10 days of moving into your accommodation.

We are keen to know if any of our residents are displaying symptoms or have tested positive for Covid-19 and we’re here to support you should you be unwell or isolating. We ask that if you fall ill due to the Coronavirus that you make us aware as soon as possible. This can be done using the QR code displayed in your flat, or alternatively by contacting us by phone or WhatsApp.

We will monitor cases on a daily basis and implement additional measures as required should infection rates rise in the building.

We welcome your visitors to our accommodation, but request that our residents ensure that their visitors always follow our COVID 19 arrangements and guidance.

Our social spaces are fully open, and whilst COVID 19 restrictions may go on to be implemented based on Government guidance and we would ask that all residents are considerate to other residents wishes regarding social distancing.

Our gyms are now open, please follow the onsite gym etiquette with regards to wiping down machinery and equipment after use.

We will continue to ensure that these facilities are COVID safe through regular cleaning.

If you have recently arrived in the UK to study you are eligible to access the UK’s vaccination programme. To access this service, please ensure that you have registered with your GP and then contact them for information as to when you can receive your free vaccination.

The scientific evidence suggests that the most effective method of protecting yourself is to get vaccinated, please visit the NHS website for further information.  Alongside vaccinations guidance remains to wash hands, keep surfaces clean and increase ventilation.

You can help protect yourself by frequently washing your hands for a minimum of twenty seconds and every time you return to the property following a trip to the shops, University etc.

On entry to the building, we have also installed hand sanitising units for your use.

You will have seen our cleaning teams disinfecting all high traffic touch points, such as door handles and bannisters. This is to reduce the risk of the infection spreading through those areas of the building that you touch the most.

The wearing of facemasks will take place In line with government guidance.  We are encouraging all staff to wear face coverings unless they are working behind the Perspex screens.

If maintenance works or access is required within your accommodation our teams will wear face masks at all times, this will include our contractors.  We will discuss any such works in advance.

All of our management suites are open as normal. You can also contact our teams via WhatsApp, email or phone. Using these channels when not urgent will help us manage the numbers of people in our management suite at any one time.

We acknowledge that this is not always possible and will implement a queuing system and place Perspex screens on desks as required.